Our Team

LEADERSHIP TEAM


CANAAN LAWRENCE
PRESIDENT & CEO​ PRINCIPAL PARTNER​
With over 27 years of experience in the hardware, home center, Industrial/MRO, and eCommerce segments, Canaan began his career at Ace Hardware spending time in various roles in Merchandising. After Ace, Canaan spent much of his career in executive sales management roles at Westinghouse and NIBCO. Most recently, Canaan served as President at American Standard Brands. Today, Canaan serves as President & CEO at Creeden, and Chairman of Creeden Holdings.
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RICHARD RUSH
EXECUTIVE VICE PRESIDENT & PARTNER​
With 18 years of experience at Creeden & Associates, Richard has built his career across sales, sales support, and leadership roles. He joined the company’s management team in 2019 and today serves as Executive Vice President. In his current role, Richard works cross-functionally to help lead the business while overseeing Creeden’s Orgill-focused sales team and the National Sales Force.
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MARK WHITLOCK
SENIOR VICE PRESIDENT & PARTNER
Mark Whitlock brings more than 32 years of experience across the hardware, shipping, packaging, and industrial supplies industries. During his 18-year career with Ace Hardware, Mark held roles spanning inventory management, private brands, category management, supply chain, SAP implementation, and vendor supply chain management. At Uline, he led the team responsible for implementing a new product information management system. Today, Mark is a partner and senior executive who leads Revenue Operations, Operations, IT, and Business Intelligence. His work focuses on aligning people, processes, systems, and data around the customer and manufacturer experience. He helps the organization improve performance by simplifying workflows, eliminating non-value-added work, and introducing thoughtful automation. Mark believes successful transformation begins with people. His leadership approach combines data-driven decision-making with clear communication, cross-functional collaboration, and a practical understanding of how work gets done. He is especially passionate about turning complex information into meaningful stories that help teams make better decisions, improve customer experiences, and build a scalable foundation for growth. Mark earned his bachelor’s degree from Augustana College.
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KEN BALLA
SENIOR VICE PRESIDENT & PARTNER​
With 25+ years of experience in the Hardware Channel Ken has held roles across various areas including Merchandising, Category Management, Sales, and Sourcing. Ken began his career with Ace Hardware in their Merchandising department where he managed categories such as Plumbing, Electrical, and Tools along with leading Ace’s Tools and Automotive team. Ken also led the Hardware sales team for Danco Plumbing as Director of Sales. Most recently Ken leads the Ace Hardware business for Creeden as Sr. VP of Sales and Partner.
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CHRIS KREBS
SENIOR VICE PRESIDENT & PARTNER​
Chris is a seasoned hardware industry executive with over 17 years of experience spanning strategic sales, distribution, and retail channel management. He spent the first 13 years of his career at Positec, where he advanced from a Big Box retail analyst to a lead sales role managing two-step distribution within the hardware channel. Following his tenure at Positec, Chris joined Creeden as Senior Vice President and Partner. In this leadership role, he oversees core strategic responsibilities, including the Do it Best Group, eCommerce, and HDA members.
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SALES LEADERS


RORY HILLMER
DIRECTOR, SALES
With over 14 years of experience in the hardware channel, Rory began his career at Apex Tool Group (ATG), where he held diverse roles in outside sales, channel management, and national account leadership. Notably, during his tenure in outside sales, he visited 46 states in 18 months, engaging directly with independent and regional hardware retailers nationwide. Following 11 successful years at ATG, Rory joined Creeden as Director of Sales, where he currently oversees the Ace Hardware account.
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TAYLOR THOMPSON
DIRECTOR, SALES
A seasoned hardware and retail industry professional with 18 years of cross-functional experience driving growth across multiple corporate landscapes. Proven expertise spans hardlines and food categories, combining strategic category management with operational excellence. Outside the office, an avid outdoorsman dedicated to family, hunting, and fishing.
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BILL CHOSE
DIRECTOR, FIELD SALES
With over three decades of hands-on experience in the hardware industry, Bill serves as Director of Sales at Creeden, leading both our field and strategic sales teams. His career in the trade began behind the counter as an independent hardware store owner—giving him a first-hand, ground-level understanding of store operations, inventory management, and customer service that continues to inform his leadership today. Bill joined Creeden 15 years ago as a sales representative. Through a strong commitment to client success and proven performance, he steadily advanced through key leadership roles within the company, serving as Regional Manager, Senior Regional Manager, and Strategic Account Manager before being appointed Director of Sales. Throughout his tenure at Creeden, Bill has had the privilege of managing relationships with many of our largest and most complex accounts. In his current role, he blends his deep industry roots with executive strategy, guiding Creeden's sales teams to deliver tailored solutions, foster lasting partnerships, and drive consistent commercial growth for our retail partners across the country.
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TERRY RICHARDSON
DIRECTOR, INDUSTRIAL SALES
Richardson joined Creeden in 2018, bringing 28 years of experience in the Homeland Security industry, where he worked as a government contractor specializing in decontamination, detection, and force protection equipment. Terry began his career with Creeden as a member of the National Sales Force. In 2021, he transitioned into the role of Industrial National Sales Manager, leading the development and expansion of Creeden’s industrial business and national account relationships. In 2026, Terry was appointed Director of Industrial, where he continues to focus on strategic growth, manufacturer partnerships, and expanding Creeden’s presence across the industrial and MRO channels.
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BRENT MORRIS
DIRECTOR, FARM
With 40+ years’ experience in the Hardware and Home center industries. Brent began his career with Black & Decker spending time in various sales and training roles. After Black & Decker Brent has spent the last 38 years with Creeden in sales role calling on Key Home Center and Farm accounts in the Midwest markets.  Today , Brent serves as key account sales representative for five major retailers in the Midwest.
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DAN GRANTHAM
STRATEGIC ACCOUNTS
Over 30 years in CPG experience with 17 in the Hardware industry.  Dan began his career in the DSD business at both Coke and Pepsi and then moved to the beer industry.  Dan has held multiple positions at Creeden.  He is now focused on our Strategic Accounts to better serve our partnerships. 
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AARON AUSFAHL​
STRATEGIC ACCOUNTS
With over 35 years of hands-on experience in the retail hardware channel, Aaron's career spans every facet of the business—from independent hardware store ownership to corporate account management. He has spent 15 years with Creeden, driving growth across diverse roles, including Territory Sales Manager, Regional Sales Manager, National Account Manager, and most recently, Strategic Account Manager.
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JASON CARLSON
STRATEGIC ACCOUNTS
With nearly 30 years of experience in sales, business development and client relations across multiple industries, Jason began his career in hardware and software distribution with roles at Arden Fasteners and Thomson Reuters. Since then, he has built a track record of account representation across hardware, software, finance and industrial markets. Today, Jason serves as strategic sales for key accounts on the West Coast.
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DAVID HARRIS
NATIONAL SALES MGR
David has more than 15 years experience in the hardware and building services industry. Now our National Sales Manager, David started his Creeden career as the Kentucky Territory Sales Rep. Prior to Creeden, he was the Director of Development for a Chicago based Commercial General Contractor and has spent much of his career in sales leadership.
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NICK PHILLIPS
NATIONAL ACCOUNT MGR​
With over 7 years experience working in the hardware industry, I started my career at Creeden working in the Ecommerce department. From there I began moving through Creeden’s professional development program working in multiple roles across all company sectors. For the last 5 years I have been dedicated to growing our manufacturer partners business/footprint as the National Account Manager calling on Orgill and HDA.
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KENDALL HUDSON
NATIONAL ACCOUNT MGR​
With over six years of experience at Creeden, Kendall brings a strong understanding of the needs of customers, manufacturers, and sales partners across the industry. As National Account Manager, she focuses on building lasting relationships, identifying opportunities for growth, and developing strategic solutions that support the success of both customers and manufacturers. Known for her collaborative approach, problem-solving mindset, and relationship-driven style, Kendall works to create meaningful partnerships and deliver results.
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BRETT PAROLA
NATIONAL ACCOUNT MGR​
Brett brings five years of dedicated experience to his role as National Account Manager at Creeden. He started his journey in the company’s Professional Development Program, rotating through various departments to build a thorough foundation in the business. After moving onto the Orgill team as an Account Manager, Brett now serves as a primary seller, driving strategy and sales execution for our vendor partners.
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ANA BACA MILLA
NATIONAL ACCOUNT MGR​
With over 8 years of experience in the hardware industry, Ana began her career at Creeden and has advanced through a variety of key roles and teams within the organization. Today, Ana serves as a National Account Manager on the Ace Hardware team, driving growth and expanding strategic partnerships for our brand partners.
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EMILY HANOVER
NATIONAL ACCOUNT MGR​
Emily earned her B.S. in Marketing and Management from Northern Illinois University in 2021 and launched her career in the hardware industry as a Sales and Marketing Associate at Creeden. Over the past five years, she has dedicated her expertise to the Ace Hardware account across various progressive sales roles. As National Account Manager, Emily specializes in scaling our new and emerging vendor partners, driving revenue growth, and expanding market presence across Ace Hardware.
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SAM CRIPE
NATIONAL ACCOUNT MGR​
With over 6 years of experience in the hardware industry, Sam began his career here at Creeden and has advanced through a variety of key roles and teams. Today, Sam serves as the National Account Manager on the Do it Best Group team, driving growth and expanding strategic partnerships for our brand partners.
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AMY RAVE
SR. ACCOUNT MGR -ECOMM​
With 6+ years of experience in the Hardware industry, Amy has gained valuable experience across every team at Creeden. This broad experience has provided a well-rounded understanding of the business and the hardware industry. Today, Amy manages Creeden’s Ecommerce team, focusing on growing our manufacturers’ online presence and supporting their continued success in the evolving digital marketplace. In this role, Amy works to expand Ecommerce opportunities, improve the online customer experience, and help Creeden’s partners succeed in the digital space.
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KAREN BOYS
KEY ACCOUNTS MGR​
With 37+ years’ experience in the Hardware and Home center industries. Karen began her career with Creeden supporting day-to-day business of retailers.  Over the years, Karen’s responsivities grew to Account Manager focused on growth for vendor partners.   Today, Karen serves as Senior Key Account Manager focused on developing strategic growth plans and executing initiatives for the organization’s top-tier vendor partners and key accounts.
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FIELD SALES


The industry’s most powerful field sales engine – executing customer programs in more than 7,200 retail locations annually.

NATIONAL SALES FORCE

OPERATIONS


GREG BIERNACKI​
DIRECTOR, IT & BUSINESS INTELLIGENCE​​
Bringing over two decades of passion for tech to his role, Greg serves as the IT & BI Director at Creeden. His journey began at age 15, developing software out of pure curiosity before launching his professional career at 23 with an inflight caterer, where he custom-built their entire enterprise billing system. Since joining Creeden in 2013 as Lead Software Developer, Greg has steadily advanced through the ranks, now leading the company’s technology strategy, business intelligence, and digital infrastructure.
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MONICA HYNES
HUMAN RESOURCES MANAGER​​
People are at the heart of every great organization, and that has been the focus of Monica’s career in Human Resources for more than 13 years. Since joining Creeden in December 2020, Monica has led Creeden’s Human Resources efforts, serving as a strategic partner across the organization by connecting people, culture, and business priorities. With a thoughtful, hands-on approach, she works to create an environment where people feel valued, supported, and empowered to grow, while ensuring Creeden has the talent and organizational foundation needed for long-term success. Her focus today is on strengthening the employee experience, developing talent and leaders, and building the people practices that support Creeden’s continued growth.
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KEVIN DIX
DIRECTOR, SYSTEMS INTEGRATION​​
Kevin brings over 14 years of experience across manufacturing, distribution, IT, data analytics, and business systems. He began his career in purchasing before progressing into sales, project management, IT leadership, and software consulting. Kevin has focused his career on leveraging technology, data, and process improvement to drive business results. Most recently, Kevin served as an ERP Functional Consultant at Western Computer. Today, Kevin serves as Director of System Integrations at Creeden.
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CARLY HAYES
BUSINESS OPERATIONS SPECIALIST​​
With more than 15 years of experience in the hardware industry, Carly brings a strong understanding of retail, product lines, and customer needs. Her career began at Mills Fleet Farm and continued through a six-year tenure at Menards, building a strong foundation in the industry. Since joining Creeden 10 years ago, she has held key roles across Customer Service and Account Management, gaining a well-rounded understanding of the business and its customers. Today, she brings that experience to Business Operations, where she leads initiatives focused on strengthening processes, supporting teams, and driving operational success.
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AUDREY RUTZEN​
FINANCE MANAGER​
Over 38 years of experience in the public and private sectors, Audrey currently leads the accounting & financial reporting functions at Creeden.
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HQ ACCOUNT TEAMS


BUSINESS INTELLIGENCE TEAM


CUSTOMER SUPPORT TEAM